Customer Success Manager

Open position in the Lavaa

LAVAA HEALTH is a fast-paced and exciting AI startup in the field of digital health focused on predictive intervention and preemptive care. Value-based healthcare starts with placing intuitive tools in the hands of the interdisciplinary care team
to drive preventive and preemptive action to improve outcomes.

Care Management and Transitional Care teams require high levels of engagement and higher acceptance of risk adjustment and quality suggestions based on clinical evidence. The current post-acute care environment is event driven focused on demographic data, clinical result data and optimizing reimbursement.

Lavaa Health provides a technology layer that aggregates disparate data, uses standard of care protocols, integrates comorbidities and layers AI to drive predictive and preemptive intervention recommendations to the care team.
Additionally, Lavaa provides a complete, integrated picture of their patients in a single intelligible view. It enables them to identify the clinical data they need, making any case reviewable in minutes. The result is better treatment, reduced missed diagnoses, and better economics for healthcare.

We are looking for a motivated Customer Success Manager to support and expand our growing business activities. You will be responsible for driving success at the most strategic level within your accounts and implementing a broad strategy for earning customer acceptance across the organization.

You will be working closely with our Product, R&D, and medical teams.

Responsibilities:

Partner with C-Level executives, end users, business owners, legal, IT and others at the customer’s organization, to build relationships across the account, and drive ROI throughout the customer lifecycle.
Lead the full customer journey including onboarding, expansion, and renewals within your customers’ portfolio.
Represent the voice of your customers inside Lavaa Health, ensuring those are captured to influence future product growth supporting your customers’ needs.
Be the primary point of contact for your customers, building and executing a successful plan that establishes critical goals, and business objectives for their use of Lavaa Health.
Work cross-functionally with Engineering, Sales, and Product, to deliver best-in-class service to your customers.
Be an expert in our products – capable of delivering meaningful recommendations, troubleshooting, demonstrations, etc.

Requirements:

5+ years of experience working at a fast-paced technology company, B2B accounts.
Track record of achieving your quarterly and annual retention and expansion goals.
Extensive experience driving change management and user adoption across multiple user types, preferably in the
health sector.
Strong communication and storytelling skills. Ability to set expectations and communicate business goals and KPIs
with customers at various levels.
Skilled at multi-tasking, can juggle competing priorities while making sound business decisions based on quantitative
and qualitative criteria.
Experience in working independently as well as part of a team, interfacing with other business units within the organization, such as Product, R&D, and Medical Teams.
Previous experience in the US healthcare industry – advantage.
Technical background – advantage.
Willingness to travel as needed.